MTN Hello World Roaming FAQs

What is MTN Hello World Roaming?


MTN Hello World Roaming is a service that allows customers enjoy discounted rates on outgoing calls, incoming calls, SMS and Data while roaming in any of the eligible destinations in a Zone. Customers will also enjoy free incoming call within the validity period.

Who can subscribe to Hello World Roaming Offer?


All MTN Prepaid and Postpaid customers can subscribe to MTN Hello World Roaming Bundle.

How many Zones are available?


There are two (2) Zones available on MTN Hello World Roaming. They are:

  • Zone 1
  • Zone 2

Which countries are in each of the zones?


The table below lists the eligible countries and the network operator in each of the zones.

How many plans are available on MTN Hello World Roaming?


There are 3 (three) plans available: daily, weekly and monthly subscription plans.

 

How do I subscribe to Hello World Roaming offers and the cost?


The table below summarizes the subscription keyword for each of the plans:

Plan/Subscription keyword Zone 1 Zone
Daily *131*5*5*1*1# *131*5*5*1*1#
Weekly *131*5*5*1*2# *131*5*5*1*2#
Monthly *131*5*5*1*3# *131*5*5*1*3#

 

How much does each of the plan in each zone cost?


The table below summarizes the cost of each plan per zone:

 

Plan/Cost Zone 1 Zone
Daily N150 N300
Weekly N750 N1500
Monthly N2000 N3000

 

What will my rate be after subscribing to Hello World Roaming offer?


Your incoming and outgoing calls, SMS and Data will be charged at a reduced rate. See summary table below.

Can a customer that subscribed to Zone 1 enjoy discounted call while in any country in Zone 2?


No, the customer will need to subscribe to a plan in Zone 2 otherwise her/his calls will be charged at the standard international rate.

 

What happens if I am in a destination that has the standard free incoming roaming offer available?


The free incoming roaming call will supersede the existing standard free incoming roaming offer. This is only applicable within destinations that are eligible for free incoming roaming offer.

 

Can a customer subscribe to both Zone 1 and Zone 2 plans at the same time?


No, you can only subscribe to a plan at a time in each of the zones.

 

Will I be able to subscribe to same plan multiple times?


No, you will not be able to subscribe to a plan multiple times or another plan before your subscription expires.

 

Will my subscription auto-renew?


Your subscription will auto-renew only when you accept for your subscription to be auto-renewed. If you do not accept for it to be auto-renewed, the subscription will expire and you will be required to subscribe to any plan of your choice at any time to continue enjoying the discounted rate.

 

Will I be able to call Nigeria or any international number in the country not listed in the zone that I subscribed to?


No, you will not be able to call any Nigerian number or any International number in the country not listed in the zone you subscribed to. 

 

Will I be able to call the eligible destinations at discounted rate when my subscription expires?


No, all your calls to the eligible destinations will be charged from your main account and at the current international rate.

 

Will I be able to subscribe to another plan after my bundle has expired or cancelled auto-renewal?


Yes, you will be able to subscribe to another plan after your current bundle has expired or subscription cancelled.

 

How do I check my balance?


To check your balance for Zone 1 or Zone 2, dial *131*5*5*4#.

 

Summary of the Offer

Zone 1
Plan Daily Weekly Monthly

Subscription fee (N)

150

750

2000

Outgoing call rate (N/min)

(excluding premium/satellite)

50

50

50

Incoming call rate (N/min)

40

40

40

SMS (N)

40

40

40

GPRS/MB

51.2

51.2

51.2

Free Incoming Allowance

5mins/day

30mins/wk

100mins/mth

Eligible countries

Afghanistan, Benin, Cameroon, Congo, Cote d’Ivoire, Cyprus, Ghana, Guinea, Guinea-Bissau, Iran, Liberia, Rwanda, South Africa, South Sudan, Sudan, Uganda, Zambia

 

 

Zone 2
Plan Daily Weekly Monthly

Subscription fee (N)

300

1500

3000

Outgoing call rate (N/min)

(excluding premium/satellite)

75

75

75

Incoming call rate (N/min)

40

40

40

SMS (N)

40

40

40

GPRS/MB

102.4

102.4

102.4

Free Incoming Allowance

5mins/day

30mins/wk

100mins/mth

Eligible countries

Croatia, Czech Republic, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Malta, Netherlands, Portugal, Saudi Arabia, Spain, United Kingdom, USA