Introducing the MTN Security Number
As part of our commitment to delivering world class customer service to you - our valued customer and in a bid to ensure that your mobile transactions are secure from fraudulent activities, we are pleased to introduce another first from MTN Nigeria - the MTN Security Number.
The MTN Security Number is a 16-digit number that is unique to your phone number. It is made up of a 12-digit Customer identification number and a 4-digit Security Key. This unique number will secure your mobile account and prevent third parties from making transactions on your account.
It will also enable you access our Self Service channels through an advanced system that requires the provision of an MTN Security Number before any service transactions can be processed on the MTN Nigeria network.
Your MTN Security Number will be sent to you via SMS. Please make sure you save it in a secure location, where no one else can gain access to it.
Your MTN Security number is unique to you and must not be disclosed to any third party. Kindly note that MTN Nigeria will not be liable for any compromise to customer phone lines resulting from the disclosure of their security numbers.
Benefits of MTN Security Number
Frequently Asked Questions
Why do I need a security number?
The MTN Security Number opens the door to more convenient and safer Do it yourself (DIY) customer services. You will need your MTN Security Number to access customer service and self-help channels on the MTN Network. The Security Number protects your SIM and ensures that no fraudulent activity can be carried out on or with your MTN SIM.
How will I get my security number?
It will be sent to you via SMS. When received, please make sure it is stored in a safe place.
Will I be required to present all 16 digits of my security number every time?
No, you will not be required to present all 16 digits of the Security Number for every transaction. This is dependent on the channel you use.
What do I do when I forget my MTN Security Number?
You can reset it by calling MTN customer care on 180 , by visiting any of the MTN walk-in centers in Nigeria.
For more information on the MTN Security Number please call 180 or visit any of our Walk-in centers