MTN Web self service FAQ

What does MTN WSS mean?
WSS is the MTN Web Self Service Solution

What can you do with WSS?
This is a web-based self-service solution that will allow you MyCustomer® request for specific services online at your own convenience without requiring an interaction with an MTN Customer Care Representative.

What are the benefits of the WSS?

  • It provides you with 24 hrs service support from the convenience of your home or office.
  • It offers you real time information about your line even while on the move
  • It allows you to check the status of your MTN requests and also notifies you once it has been processed and completed
  • It can be accessed via any internet- enabled mobile device

Will I be charged for using WSS?

This service is free for all prepaid and postpaid customers

What services are available on WSS?

  • SIM Replacement
  • View Call Details
  • Change Security Key
  • PUK Request
  • Balance Enquiry
  • Activate data bundle
  • Activate and deactivate call forwarding

How can I view the WSS page?

You can view the WSS Home page through the MTN Nigeria website www.mtnonline.com

How can I access the WSS?
You can access the WSS by logging in with your security number

How can I get my Security Number?
Please visit any of our service centers for more details.