LUMOS MOBILE ELECTRICITY FAQ

Q: Can I afford it?

A: Yes! If you use a generator, kerosene lamp, and batteries, then our solution can actually save you thousands of Naira a year! Can you afford not to?


Q: How do I install it?

A: Use one of our authorized installers for professional, safe and fast installation.


Q: How do I activate my system?

A: It is simple to use Lumos system, simply check your MTN account for balance, chose a plan from the options and SMS your chosen plan to 317. Don’t forget: choosing longer plans gives you the optimal value for your money!


Q: Are there any additional costs?

A: No. There is a one-time commitment fee and several plans you can chose from to pay your monthly credit. For your convenience, Top-up, Auto renewal and daily fallback are optional on all plans. You can always exit by sending Exit to 317.


Q: How does the payment plan work?

A: To enjoy 24/7 electricity, there are two different payments to be made. Without these payments, the system will not be activated and you will not be able to enjoy 24/7 electricity.

  1. One-time Set-Up fee, paid at the store when joining the service
  2. Electricity payment plans, paid via your mobile phone, which you must purchase to have the electricity in your system powered on. Please note: a minimum of 20 days must be paid  regularly every month, whether you use the system or not, this applies even if you credit more than 20 days the previous month. If the minimum usage terms per month are not met, the system will automatically lock. 

Q: What electrical appliances can I connect to the system?

A:

Our system can support both DC (solar) compatible appliances and AC compatible appliances:
1. DC (solar) Compatible appliances, up to 100W. Such as- DC bulbs, DC radios, DC TVs and DC fans.
2. AC Compatible appliances that you already have at home, up to 60w. Such as TVs, fans and laptops.


Q: What if I need repairs service?

A: Lumos will provide repairs and support service for the system for 5 years ensuring that you have 24/7 electricity all year round!


Q: What else should I know?

A: We’re glad you asked. After 1800 paid days and 5 years have elapsed, the system will automatically unlock and you will become the owner enjoying 24/7 electricity – absolutely free!

Terms and Conditions for Mobile Electricity Service Agreement (as may be amended from time to time) applies


Please ensure that you read and understand the Terms and Conditions for the service. This is presented to you at the Point of Purchase and your acceptance as well as sign off is required before installation. Kindly note that the commencement of use of the service serves as your acceptance of the Terms and Conditions governing the use of the service.