LUMOS MOBILE ELECTRICITY FAQ

Q:Is the service affordable?

A: Yes! If you currently use a generator, kerosene lamp, and batteries, Lumos Mobile Electricity service can save you thousands of Naira yearly!


Q:How does the payment plan work?

A: To enjoy 24/7 electricity, there are 2 different payments to be made. Without these payments, the system will not be activated and you will not be able to enjoy 24/7 electricity:

  1. One-time Set-Up fee of N26, 000 paid at the store when joining the service.
  2. Monthly subscription plans, paid via your mobile phone, which you must credit regularly.

Please note: a minimum of 20 days must be paid every month, whether you use the system or not, this applies even if you credit more than 20 days the previous month. If the minimum usage terms per month are not met, the system will be automatically locked.

For your convenience, Top-up, Auto renewal and Daily fallback plans are available on all plans. You can exit anytime by sending Exit to 317.


Q:What happens if I don’t meet my minimum usage terms?

A: On the first day of every month, we will check that the 20-day minimum payment was met in the previous month. If not, the system will lock automatically, and we will use credit from any new plan to make up the missing days before activating your system in the current month. If the system is locked for 60 days, we reserve the right to retrieve the system. We recommend paying on time to keep enjoying 24/7 electricity.


Q:How do I install it?

A: To install, you will be required to use one of the authorized installers for professional, safe and fast installation.


Q:How do I activate my system?

A: It is simple to activate the Lumos system, simply check your MTN account to make sure you have sufficient balance, choose a plan from the options, and SMS your chosen plan to 317. Please note choosing longer plans gives you optimal value for your money!


Q:What if I need a repair service?

A: We will provide FREE* repair and support service for the system for 5 years ensuring that you have 24/7 electricity all year round!
*Repair service policy terms and conditions applies


Q:What else should I know?

A: We’re glad you asked. After 1800 paid days and 5 years have elapsed, the system will unlock automatically and you will have full ownership of the system. No more monthly payment will be required from you.

Thank you for your time and interest in Lumos MTN mobile electricity Service.

If you need more information, you can find it on our page: http://www.mtnonline.com/mtn-mobile-electricity  or by calling 180 from your MTN line

* Terms and Conditions for Mobile Electricity Service Agreement (as may be amended from time to time) applies.

Please ensure that you read and understand the Terms and Conditions for the service. This will be presented to you at the Point of Purchase and your acceptance as well as sign off is required before installation. Kindly note that the commencement of use of the service serves as your acceptance of the Terms and Conditions governing the use of the service.