LUMOS MOBILE ELECTRICITY FAQ

Q: Can I afford it?

A: Yes! If you use a generator, kerosene lamp, and batteries, then our solution can actually save you thousands of Naira a year! Can you afford not to?


Q: How do I install it?

A: Use one of our authorized installers for professional, safe and fast installation.


Q: How do I activate my system?

A: It is simple to use Lumos system, simply check your MTN account for balance, chose a plan from the options and SMS your chosen plan to 317. Please note Choosing longer plans gives you the optimal value for your money!


Q: Are there any additional costs?

A: No. There is a one-time commitment fee and several plans you can chose from to pay your monthly credit. For your convenience, Top-up, Auto renewal and daily fallback are optional on all plans. You can always exit by sending Exit to 317.


Q: Do I have to credit regularly?

A: Yes. To enjoy 24/7 electricity you’ll need to credit your system for a full month. The service is similar to a “hire-purchase*” deal, so a minimum of 20 days must be paid every month. If not, the system must be returned to the point of purchase.


Q: What electrical appliances can I connect to the system?

A: Our system can carry both compatible 12 V DC appliances and compatible AC appliances (up to 60W) that you already have - such as TVs, fans and laptops -Using our DC to AC converter.


Q: What if I need repairs service?

A: Lumos will provide repairs and support service for the system for 5 years ensuring that you have 24/7 electricity all year round!


Q: What else should I know?

A: We’re glad you asked. After 1800 paid days and 5 years have elapsed, the system will automatically unlock and you will become the owner enjoying 24/7 electricity – absolutely free!

Lumos Mobile Electricity Terms of Service Agreement applies

*Please note that although similar to a hire purchase, this is not a hire purchase arrangement as defined in the Hire Purchase Act. This arrangement constitutes a sale on instalment payment basis for the Service. However, like a hire purchase transaction, title to the system will not transfer to you until you have completed payment in accordance with the [Mobile Electricity Terms of Service Agreement].