Callertunez Reloaded FAQ

QUESTION: How much does it cost?

ANSWER:  The customer will pay N50/month as monthly subscription or access fee or the customer can download his/her choice of Caller Tunez for N50/tune at any time via SMS, IVR, USSD, App or Web.

QUESTION: If I don¿t pay my monthly subscription fees what happens to the tunez in my personal library?

ANSWER You will be unsubscribed and your tunez will be kept till the day of the expiry of the caller tunez.

QUESTIONI received a call from a friend and she loved my ring back tone. How does she copy the song?

ANSWER: She can get it in either of the following:
Press 1 and the tunez is copied (in a couple of minutes) into her library and set as her default tune (One Key Copy Function) 
Log on to the portal or dial IVR 4100 enter your phone number, view your tunez, select and copy this tune (Copy Function)

QUESTIONHow often can I change the songs in my personal library?

ANSWER As often as you want. 
QUESTIONDo I pay for every change of song in my personal library?

ANSWER Yes. Every new tune downloaded, attracts a download fee.

QUESTIONWhat is the maximum number of songs I can have in my personal library?

ANSWER You can have maximum of 10 songs

QUESTIONI want to give a friend a gift from Caller Tunez. How do I send her the song?

ANSWERYou can do the following:
Dial 4100, select (2) enter tune code and your friend¿s number
From portal, select `Tune Present¿ enter recipients number select the tune to present and send
Send `Present+Code¿ and recipient¿s number in a text to 4100

QUESTIONHow do I confirm that my friend received the Caller Tunez gift I got her?

ANSWER You will get an SMS to confirm the success or failure of the Caller Tunez gift.