November 28, 2018: In keeping
with its ethos of creating unique experiences for customers, MTN
Nigeria recently treated its High-Value Customers to a memorable forum at Oriental
Hotel, Lagos. The forum in Lagos was
just the latest stop in an annual nationwide effort by the company’s senior
management to connect and celebrate some of its most valued customers, and
garner feedback on products and services.
The fun and relaxed atmosphere featured
Johnny Drille who delivered exciting tunes including Wait for Me, and Dear Future
Wife. Elated customers shared their experiences using MTN network,
appreciated the company’s efforts in providing stellar services and offered
valuable insights on areas of improvement for the company.
In addition to obtaining feedback from
customers, the company also maximised the platform to avail its high value
customers of latest trend in business, the impact of technology on entrepreneurship
and commerce in general. Using selected global and Nigerian case studies to
highlight the advantages of utilising technology, the Chief Transformation
Officer at MTN Nigeria, Olubayo Adekanmbi said, “The fastest growing businesses in the world have no physical assets.
They have distinguished themselves by mining data, deploying technology and
being adaptable. By continually reinventing ourselves and striving to respond
to evolving dynamics, we at MTN remain committed to ensuring that we continue
to give our customers great value and a distinct experience. And we expect
every business owner to adapt to the changing business environment.”
Commenting on MTN’s focus on its customers,
the Customer Service Executive, Ugonwa Nwoye stated, “As a company, we are dedicated to creating innovative solutions and
products that support our customers’ aspirations and meet their personal and
In a concerted effort to improve service delivery, the
company recently signed a financing agreement with a consortium of banks to
expand its data infrastructure aimed at providing unmatched data experience
just for the customer. MTN also launched
the Customer Experience Management (CEM) System in a bid to deliver quality
service with an undying commitment to making life easier and brighter for
everyone, while creating unique experiences for its customers.