Data Plans FAQ's


 What is MTN Data bundle? 

MTN Data bundles have been revamped to be affordable, giving you more value for money and excellent internet experience on MTN data network. 


Who can subscribe to MTN Data bundle? 

All MTN Customers can subscribe to any MTN Data bundle. 


How do I subscribe to MTN Data bundles? 

You can subscribe to any MTN data bundles via the following channels: 

  • USSD: Dialling *131*1# or *904# and selecting your preferred data plan 
  • SMS: Sending the bundle plan keyword to 131. (See table below for keywords). 
  • On Data Reset Page upon exhaustion of data bundle 

I received a pop-up menu to choose either Autorenewal option or One-off when activating a data bundle. What does this mean? 

The pop-up menu is a feature that allows you to set your data bundle on Autorenew or One-off purchase: 

  • Autorenew Purchase means that your data bundle will auto-renew after expiry. 
  • One-off Purchase means that your data bundle will not renew after expiry. 

If I exit the pop-up menu or it times out before selecting an option, will my data bundle be on Autorenewal or One-off option 

If you exit the pop-pop menu or it times out before selecting an option, you will not be able to proceed to buy your data bundle. 


If my data bundle is on One-off option, will I be able to opt in for Autorenew option or renew the bundle? 

Yes, you will be able to opt in for Autorenewal option or renew the bundle by sending R+bundle code to 131.  


Example: If you have an active 75MB daily bundle that is on One-off option, you will be able to renew it by sending R104 to 131. 

See all Autorenewal commands in the table below. 


Will I be able to cancel auto-renewal anytime?  

Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 131. See table below.  


What are the different MTN Data bundle plans available?  

They are Daily, Weekly, Monthly, Bi-monthly, Quarterly, etc. See table below for the available data bundles 


How do I check my MTN Data Bundle balance? 

You will be able to check your data bundle balance  via the following channels: 

  • SMS: Texting 2 to 131 
  • USSD: Dialling *131*4# (for main data bundle and bonus) 
  • MyMTNApp 

Can I purchase multiple MTN Data bundles?  

Yes, you can activate multiple data bundles and all the data bundle purchased will have its own unique expiry dates. 


If I have multiple data bundles active, which bundle will deplete first?  

If you have multiple data bundles active, the data bundle with the least validity will be used first.  


Example: If you have a 30-day bundle plan and 1-day plan active, the 1-day plan will be used first before the 30-day plan.    


What happens if I exhaust my data bundle before the renewal date? 

As soon as you exhaust your data bundle before the expiry, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following: 

  • Buy another data plan by dialing *131*1# or *904#.  
  • Borrow data by dialing *606#. 
  • Opt-in for Pay-As-You-Go browsing by dialling *131*200# to continue browsing with your airtime at N3/MB. 

On which bundle will I be able to enjoy night data bonus? 

You will be able to enjoy night data bonus only on the 500MB +250MB Bonus Weekly  plan. However, you can only use the 250MB data bonus between 1am and 7am daily, but the 500MB main data bundle will be used at any time of the day.  

Also note that the bonus will have the same validity with the main data bundle BUT all unused bonus will be cleared after expiry.


Will I enjoy other data bonus offers when I activate a data bundle? 

Yes, you will be able to enjoy 25% LTE bonus, 50% and 100% bonus offer on the main data when you activate a new device on the network. 


Will I still get bonus if I activate a data bundle with bonus? 

No, you will ONLY enjoy the 100% on the main data bundle and the data bonus will be credited into the data bonus account. 


Example: If you are currently enjoying the 100% device offer and activate 500MB +250MB Bonus (1am – 7am) weekly bundle, you will receive additional 500MB in your device bonus account. 


Will I be able to rollover my unused main data bundle? 

Yes, you will be able to roll over any unused main data bundle as long as you buy another bundle before the current bundle expires or within the allowed grace period after the bundle expires BUT you will NOT be able rollover any unused data bonus. 

Data Plan  Applicable Rollover Period 
One (1) Day  One (1) 
Above 1 Day but less than 30days  Three (3) Days 
Thirty (30) Days and above  Seven (7) days 

 


I have 1GB remaining from my expired 6.5GB Monthly data bundle. Will I be able to rollover the remaining 1GB when I buy a daily bundle?  

Yes, you can rollover your unused 1GB bundle when you activate any data bundle from daily, weekly OR monthly plans. However the validity of the new data bundle activated will be applied to the unused bundle.  

Example 

If you have an unused 250MB upon expiration of 1.5GB Monthly plan, and you now activated 75MB daily bundle, the 250MB will be rolled over to the daily bundle and all the bundle (250MB+75MB) will be valid for 1day.  


What will happen if I do not renew my expired bundle or purchase another bundle of the same category after the rollover period? 

If you fail to renew your expired bundle or purchase another bundle of the same category after the rollover period, all your unused bundle will be cleared.  


I have 1GB left after my bundle expired. Will I be able to use it within the grace period? 

No, you will NOT be able to use it within the grace period until you renew the bundle or purchase another data plan.   


Will I be able to rollover my unused data bonus?   

No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period. 

Example: if you activate the 500MB weekly plan + 250MB Bonus and on the day of expiry you have 200MB remaining in your data main account and 100MB in your bonus account. After renewal, the remaining 200MB data bundle will be rolled over to the new data, while the unused 100MB bonus will be cleared.  


If I activate the same data bundle with bonus multiple times, will I be able to use the bonus of the first bundle I activated? 

 Yes, if you activate the same data bundle with bonus multiple times, you will be able to use the data bonus of the first bundle until the last day of its expiry or exhaustion, after which your data activities will be charged from the next data bonus. But, on the day of renewal only the last bundle activated will be auto renewed. 

Example: If you activate 500MB Weekly plan + 250MB Bonus on June 23rd and activate the same data plan on June 25th, you will be able to use the data bonus of the bundle activated on June 23rd  until it is exhausted or last day of its expiry. 


If I have multiple data bundles active, which bundle will auto-renew first?  

If you have multiple data bundles active from the various plans, the last bundle purchased from that plan will be the bundle that will be auto-renewed; that is, all bundles will renew according to their bundle category – daily, weekly and monthly. 

Example: if you activate two data plans from the daily plans; (75MB on Oct 1, 150MB + 75MB on Oct 5), two plans from the weekly plan; (500MB +250MB Bonus (1am-7am) on Oct 3 and 350MB on Oct 4), on the day of renewal, only 150MB +75MB from the daily plan and 350MB from the weekly plan will be the plans to auto-renew. 


Will I be able to browse from my airtime automatically after exhausting my data bundle? 

You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay As You Go rate.  


Can I share my MTN Data Bundle? 

No, you will not be able to share your data bundle. 


I have 2GB Monthly data plan active and then activated 1.5GB Monthly data plan, which of them will deplete first?  

The 2GB data plan will be used first and after the data bundle has been exhausted then data charges will be deducted from the new 1.5GB Monthly plan. 


Will I be able to browse from my airtime automatically after exhausting my data bundle? 

You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay-As-You-Go rate.  


How do I opt in for PAYG browsing? 

To opt in for PAYG browsing, simply; 

  • Dial *131*200#. 
  • Send RESET to 131. 

How much will I be charged for browsing from my airtime after opting in for PAYG browsing? 

Your browsing from your airtime will be charged at N3/MB. 


Will I be charged for opting in for PAYG browsing? 

No, you will not be charged for opting in for PAYG browsing.  


How do I opt out of PAYG browsing? 

To opt out of PAYG browsing, simply  

  • Dial *131*201# 
  • Send SUSPEND to 131.  

SUMMARY OF MTN DATA BUNDLES 

  Price (N)  Data Plans  Validity Period  Activation  Opt –in for Auto-renewal Code 

 


Opt –out of Auto-renewal Code 

  Data Allowance  Time of Use  (SMS to 131)  (USSD)  SMS  (R Code 131)  SMS  (No Code 131) 
Daily  50  25MB  All day  24 HRS  114  *131*114#  R114  NO114 
100  75MB   All day  24 HRS  104  *131*104#  R104  NO104 
200  150MB + 75MB bonus data  All day  24 HRS  113  *131*113#  R113  NO113 
350  1GB Binge  All day  24 HRS  155  *131*155#  R155  NO155 
500  2GB Binge  All day  48 HRS  154  *131*154#  R154  NO154 
Weekly  300  350MB  All day  7 Days  102  *131*102#  R102  NO102 
500  500MB + 250MB bonus data* 

Main data-All day 

Bonus -1am to 7am 

7 Days  103  *131*103#  R103  NO103 

 


Monthly 

1000  1.5GB  All day  30 Days  106  *131*106#  R106  NO106 
1200  2GB  All day  30 Days  130  *131*130#  R130  NO130 
2000  3.5GB  All day  30 Days  110  *131*110#  R110  NO110 
3500  6.5GB  All day  30 Days  107  *131*107#  R107  NO107 
5,000  11GB  All day  30 Days  116  *131*116#  R116  NO116 
10,000  25GB  All day  30 Days  117  *131*117#  R117  NO117 
15,000  40GB  All day  30 Days  150  *131*150#  R150  NO150 
2-Months  20,000  60GB  All day  60 Days  118  *131*118#  R118  NO118 
30,000  100GB  All day  60 Days  138  *131*138#  R138  NO138 
3-Months  50,000  120GB  All day  90 Days  133  *131*133#  R133  NO133 
75,000  150GB  All day  90 Days  134  *131*134#  R134  NO134 

* Note that bonus data for Weekly plans will be usable from 1.00am – 7.00am.