MTN Hello World Roaming FAQs


What is MTN HelloWorld Roaming Offer?

MTN Hello World Roaming offer is a service that allows customers enjoy discounted rates on outgoing calls, incoming calls, SMS and Data while roaming in any of the eligible destinations in a Zone. Customers will also enjoy free incoming call within the validity period.


Who can subscribe to HelloWorld Roaming Offer?

All MTN Prepaid and Postpaid customers can subscribe to MTN Hello World Roaming offer.


How many Zones are available?

There are two (2) Zones available on MTN HelloWorld Roaming offer. They are:

  • Zone 1 (MTN Operating Countries)
  • Zone 2 (Rest of the world)

Which countries are in each of the zones?

There are two (2) Zones available on MTN HelloWorld Roaming offer. They are:


How many plans are available on MTN HelloWorld Roaming offer?

There are 3 (three) plans available: daily, weekly and monthly subscription plans.


How do I subscribe to HelloWorld Roaming offers and the cost?

Dial *131*5# and select option 1


How much does each of the plan in each zone cost?

The table below summarizes the cost of each plan per zone:

Plan/Cost Zone 1 Zone 2
Daily N150 N300
Weekly N750 N1500
Monthly N2000 N3000

What will my rate be after subscribing to HelloWorld Roaming offer?

Your incoming and outgoing calls, SMS and Data will be charged at a reduced rate. See Table 1 and 2 in Appendix below.


Can a customer that subscribed to Zone 1 enjoy discounted call while in any country in Zone 2?

No, the customer will need to subscribe to a plan in Zone 2 otherwise her/his calls will be charged at the standard roaming rate.


What happens if I am in a destination that has the standard free incoming roaming offer available?

The HelloWorld free incoming roaming minutes will supersede the standard free incoming roaming offer. This is only applicable within destinations that are eligible for free incoming roaming offer.


Can a customer subscribe to both Zone 1 and Zone 2 plans at the same time?

No, you can only subscribe to a plan at a time in each of the zones.


Will I be able to subscribe to same plan multiple times?

No, you will not be able to subscribe to a plan multiple times or another plan before your subscription expires.


Will my subscription auto-renew?

No, there is no auto-renewal on HelloWorld offer.


Will I be able to call Nigeria or any international number in the country not listed in the zone that I subscribed to?

Yes, you can call any Nigerian number, visited country and the rest of the world at the discounted call rate. Calls to satellite and premium numbers are charged at the standard roaming rate 


Will I be able to enjoy discounted rate when my subscription expires?

No, you will have to subscribe again.


Will I be able to subscribe to another HelloWorld offer my offer has expired?

Yes, you will be able to subscribe to another plan after your current bundle has expired.

Zone 1
Plan Daily Weekly Monthly
Access fee (N) 150 750 2000
Free Incoming Allowance 5mins/day 30mins/wk 100mins/mth
Outgoing call rate (N/min)
(excluding premium/satellite)
50 50 50
Incoming call rate (N/min) 40 40 40
SMS (N) 40 40 40
GPRS/MB 51.2 51.2 51.2
Eligible countries Afghanistan, Benin, Cameroon, Congo, Cote d’Ivoire, Cyprus, Ghana, Guinea, Guinea-Bissau, Iran, Liberia, Rwanda, South Africa, South Sudan, Sudan, Uganda, Zambia
Zone 2
Plan Daily Weekly Monthly
Access fee (N) 300 1500 3000
Free Incoming Allowance 5mins/day 30mins/wk 100mins/mth
Outgoing call rate (N/min)
(excluding premium/satellite)
75 75 75
Incoming call rate (N/min) 40 40 40
SMS (N) 40 40 40
GPRS/MB 102.4 102.4 102.4
Eligible countries Croatia, Czech Republic, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Malta, Netherlands, Portugal, Saudi Arabia, Spain, United Kingdom, USA