Voice

XtraSpecial Prepaid

What is MTN XtraSpecial? What is MTN XtraSpecial?

A. MTN XtraSpecial Prepaid is a special plan that offers customers a flat rate of 15k/sec to ALL networks in Nigeria. Customers also enjoy discounted international call rates to six (6) countries.

Who can migrate to MTN XtraSpecial? Who can migrate to MTN XtraSpecial?

A. ALL MTNN Prepaid customers can migrate to MTN XtraSpecial tariff plan.

How do I migrate to XtraSpecial Plan? How do I migrate to XtraSpecial Plan?

A. You can migrate to MTN XtraSpecial plan via any of the channels below:

  • Text ‘408’ to 312
  • Dial *408*1# or dial *123*2*4#
  • myMTN NG App: Login to myMTN NG App, select ‘Other Plans’ and select ‘XtraSpecial’
  • myMTN Web:
    1. Logon to https://mymtn.com.ng
    2. Enter your phone number.
    3. Enter OTP and select ‘Proceed’.
    4. On the top right corner of the home page, click your name.
    5. Select My Plan.
    6. Select Other Plans.
    7. Select MTN XtraSpecial.

NBYou can also migrate into XtraSpecial plan once you buy any of the XtraSpecial Data offer via the eligible channels ONLY. See XtraSpecial summary table below

What do I stand to enjoy if I migrate to this tariff plan? What do I stand to enjoy if I migrate to this tariff plan?

A. You will enjoy the following

  • Flat rate of 15k/sec to ALL networks in Nigeria. Customers also enjoy discounted international call rates to six (6) countries.
  • Special data bundles:
    • 15GB monthly data bundle at N3,500
    • 5GB monthly data bundle at N1,500
  • Plus other exciting products and services
How much will I be charged for migrating to XtraSpecial? How much will I be charged for migrating to XtraSpecial?

A. You will NOT be charged for migrating into XtraSpecial tariff plan if it is your first time in 30 days. Subsequent migrations within the same month will attract ₦102 migration fee.

NB: If you are on another tariff plan and you successfully buy any of the XtraSpecial Data plans, ONLY the cost of the bundle will be deducted from your account. i.e. You will NOT be charged for migrating into XtraSpecial tariff plan when you buy ANY of the XtraSpecial bundles.

Will I enjoy a flat rate of 15k/sec for all National Calls and International destinations? Will I enjoy a flat rate of 15k/sec for all National Calls and International destinations?

A. This rate is applicable to all National calls and. Calls to six (6) eligible destinations is charges 33.33k/sec (Zone 1) and 80k/sec (Zone 2). Standard rates apply to call to other international destinations

What are the eligible 6 destination countries that I can call? What are the eligible 6 destination countries that I can call?

A. The eligible 6 countries are listed below:

Destination Special Int’l tariff zone
United States Zone 1
Canada Zone 1
India Zone 2
Malaysia Zone 2
Norway Zone 1
South Korea Zone 2
Will I be able to call other international countries? Will I be able to call other international countries?

A. Yes, you will be able to call other international destinations, but you will be charged at the applicable international rates.

How do I subscribe to any of the special data bundles? How do I subscribe to any of the special data bundles?

A. You will be able to subscribe to any of the special bundles via the following channels:

Bundle SMS Keyword USSD Keyword MyMTN NG App
5GB SP1 to 312 Dial *408*2# On XtraSpecial page
15GB SP2 to 312 Dial *408*3# On XtraSpecial page
What will I get after subscribing to the Special Data bundles? What will I get after subscribing to the Special Data bundles?

A. You will receive 5GB or 15GB depending on the bundle purchased.

Will I be able to buy any of the data bundles multiple times? Will I be able to buy any of the data bundles multiple times?

A. Yes, you will be able to buy any of the special data bundles multiple times as long as you are on XtraSpecial plan.

Will I be able to use the Special data offer for browsing all day? Will I be able to use the Special data offer for browsing all day?

A. Yes. You will be able to use XtraSpecial data bundles all-day

Will I be able to roll over my data bundle? Will I be able to roll over my data bundle?

A. You can only roll over unused data in your data main account if you renew the bundle before expiry or within the grace period after expiry.

What is the validity of the XtraSpecial Data bundles? What is the validity of the XtraSpecial Data bundles?

A. The 5GB and 15GB data bundles are valid for 30 days from the date of activation.

Will I buy the Special data offer while on other tariff plan? Will I buy the Special data offer while on other tariff plan?

A. You can buy any of the XtraSpecial data bundles via the channels on the table below. If you activate any of the bundles via SMS, you will NOT be migrated to the MTN XtraSpecial plan. If you buy any of these special bundles via USSD (408#), you will be AUTOMATICALLY migrated to XtraSpecial plan.

Bundle SMS Keyword USSD Keyword MyMTN NG App
5GB SP1 to 312 Dial *408*2# On XtraSpecial page
15GB SP2 to 312 Dial *408*3# On XtraSpecial page
If I am on other tariff plan, will I be migrated to XtraSpecial after sending ‘312’ or ‘110’ to ‘312’? If I am on other tariff plan, will I be migrated to XtraSpecial after sending ‘312’ or ‘110’ to ‘312’?

A. No, you will only get the 3GB monthly data bundle or 4.5GB monthly data bundle BUT will NOT be migrated to XtraSpecial plan. However, if you try to buy any of the XtraSpecial data bundles via *408#, you will get the Special data offer and will be migrated to XtraSpecial plan.

Will I be able to migrate to other tariff plans after buying the XtraSpecial data offers and migrating to XtraSpecial plan? Will I be able to migrate to other tariff plans after buying the XtraSpecial data offers and migrating to XtraSpecial plan?

A. Yes, you can choose to migrate to other tariff plans at any time.

Will I still be able to use the XtraSpecial data offer after I migrate out of XtraSpecial tariff plan? Will I still be able to use the XtraSpecial data offer after I migrate out of XtraSpecial tariff plan?

A. Yes, you will continue to use the XtraSpecial data bundle until it is expires/gets exhausted.

Will I be automatically migrated out of XtraSpecial plan if I don’t renew the XtraSpecial Data offer? Will I be automatically migrated out of XtraSpecial plan if I don’t renew the XtraSpecial Data offer?

A. No, once your XtraSpecial data offer expires your line will remain on XtraSpecial plan until you decide to migrate out.

Will my XtraSpecial data offer renew if I have already migrated to another tariff plan? Will my XtraSpecial data offer renew if I have already migrated to another tariff plan?

A. No. If you have migrated to another tariff plan at the time of auto-renewal, the 5GB or 15GB bundle will not auto-renew.

How do I check the data balance of these bundles? How do I check the data balance of these bundles?

A. To check the data bundle balance, simply dial *323*4# *312*4#, *310# or text 2 to 312.

You can also log on to myMTN NG app or myMTN web to view the Bundle balances.

What is the Virtual Recharge Bonus? What is the Virtual Recharge Bonus?

A. This is a recharge offer that gives customer 50% bonus on all recharges made via eligible virtual recharge channels. The 50% bonus is split into two –

  • 30% airtime bonus.
  • 20% data bonus on recharge below N10,000. However, customers who recharge above N10,000 will ONLY get a flat amount of N2000 for data activities.
Who can enjoy the 50% Virtual Recharge Bonus? Who can enjoy the 50% Virtual Recharge Bonus?

A. All MTN Prepaid and Postpaid customers can enjoy the Virtual recharge bonus.

What should I do to get the 50% virtual recharge bonus? What should I do to get the 50% virtual recharge bonus?

A. You can get the 50% virtual recharge bonus when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

  • Bank Account option
  • Debit Card option

2. myMTN NG app.

  • Airtime recharge option ONLY.
How long will I be able to use the 50% bonus on virtual recharge? How long will I be able to use the 50% bonus on virtual recharge?

A. The 50% virtual recharge bonus will be valid for 7 days BUT unused bonus will be cleared after 7days.

Will I be able to share my 50% virtual recharge bonus? Will I be able to share my 50% virtual recharge bonus?

A. No. The 50% virtual recharge bonus can’t be shared/transferred to another line.

If I have airtime balance on my line and I get 30% airtime bonus on virtual recharge, which of my balances will be charged first? If I have airtime balance on my line and I get 30% airtime bonus on virtual recharge, which of my balances will be charged first?

A. When you make calls, your 30% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

Will I get 50% virtual recharge bonus when I receive or send airtime via MTN Share? Will I get 50% virtual recharge bonus when I receive or send airtime via MTN Share?

A. No. You will not get the 50% virtual recharge bonus when you receive or send airtime via MTN Share.

What activities can I perform with the 50% virtual recharge bonus? What activities can I perform with the 50% virtual recharge bonus?

A. You will be able to make local calls, send SMS and browse any website or app with the 30% airtime bonus and browse with the 20% data bonus on virtual recharge.

How much will I be charged when using the 50% virtual recharge bonus? How much will I be charged when using the 50% virtual recharge bonus?

A. The table below contains the rate you will be charged from the 50% virtual recharge bonus.

30% airtime bonus on virtual recharge 20% data bonus on virtual recharge
Local Calls 50k/sec (N30/min) N/A
Local SMS N4/SMS N/A
Local Data N15/MB N1/MB
When will I be able to use the 50% virtual recharge bonus? When will I be able to use the 50% virtual recharge bonus?

A. You will be able to use the 50% virtual recharge bonus at any time of the day.

How many times can I get the 50% virtual recharge bonus? How many times can I get the 50% virtual recharge bonus?

A. You will receive the 50% virtual recharge bonus for every recharge you make via the eligible channels.

If I migrate to another tariff plan with my 50% virtual recharge bonus, will I still be able to use it? If I migrate to another tariff plan with my 50% virtual recharge bonus, will I still be able to use it?

A. Yes, you will still be able to use the 50% virtual recharge bonus when you migrate to another tariff plan as long the bonus has not expired.

MTN XtraSpecial Prepaid Summary MTN XtraSpecial Prepaid Summary
  National Six (6) International Destinations
Calls 15k/sec to flat rate ALL networks in Nigeria 33.33k/sec (Zone 1) and 80k/sec (Zone 2)
SMS     ₦4.00/SMS Standard International SMS rates Apply
PAYG Data ₦3.07/MB

XtraSpecial Special Data Bundles

Bundles Opt in  Cost Validity Renewal Opt-in Renewal Opt-out
5GB SMS SP1 to 312 Dial *408*2# N1,500 30 days RSP1 to 312 NOSP1 to 312
15GB SMS SP2 to 312 Dial *408*3# N3,500 30 days RSP2 to 312 NOSP2 to 312