Welcome back Offer FAQ's


What is MTN Welcome Back Offer?

MTN Welcome Back is an offer that rewards customers that have spent 30 – 180 days on the network without performing any chargeable activity with 2000% bonus on their first recharge in a month, and enjoy special data bundles for 3 months.


Who is eligible for the Welcome Back Offer?

All MTN PREPAID customers who have spent 30-180 days on the network without any chargeable activity.


How can I check if I am eligible for the offer?

You can check if you are eligible for MTN Welcome Back Offer by dialling *559*65# on your mobile phone.


I just activated a new SIM, will I be able to enjoy this offer?

No, only customers that have spent 30 - 180 days on the network without performing any chargeable activity are eligible to enjoy the offer.


For how long will I enjoy the Welcome Back offer?

You will be able to enjoy the offer for a period of 3 months.


What do I need to do to enjoy the offer?

Simply recharge with at least N100 once every month for the next 3 months to enjoy the offer. However, 500% of the bonus will be used for Voice calls & SMS to all networks in Nigeria and the 1500% will be used for Data.

Note: The face value of the specified amount received will be converted to the 2000% bonus and credited to the Welcome Back bonus dedicated account.

Example, so if you recharged with N100, you will receive N2000 bonus (i.e. 500% of the bonus will be used for Voice calls & SMS to all networks in Nigeria and the 1500% will be used for Data) which will be credited to the Welcome Back Bonus dedicated account and no airtime will be credited to your main account.


Will I enjoy the 2000% bonus on every recharge?

No, you will receive the bonus ONLY on your FIRST recharge in a month for the next 3 months.


Will I enjoy the bonus if I recharge via other recharge channels?

Yes, you will receive the bonus via Physical, Logical, DYA, VTU recharges as well as recharges from your bank account.


What benefits will I enjoy from the Welcome Back offer?

Upon recharge of your SIM, you will be able to enjoy the following benefits for 3 months:

  • Month 1: 2000% bonus on recharges between N100 and N1000. (500% of the bonus will be used for National Calls/SMS and 1500% for data).
  • Month 2: 2000% bonus on N100 recharge ONLY. (500% of the bonus will be used for National Calls/SMS and 1500% for data).
  • Month 3: 2000% bonus on N100 recharge ONLY. (500% of the bonus will be used for National Calls/SMS and 1500% for data).

What will happen if my first recharge during the 3 months offer period is less than N100?

If your first recharge is less than N100, you will NOT receive the 2000% bonus BUT you will receive the applicable bonus of your tariff plan if the recharge value is eligible for the bonus. However, if the recharge value is not eligible for the bonus on your tariff plan, it will be credited to your main account.

Example, if an eligible customer on New BetaTalk recharges with N50 on the first day of the month, s/he will NOT receive the 2000% bonus because the minimum recharge amount to enjoy the bonus is N100. However, the customer will receive 150% airtime bonus which is available to customers on New BetaTalk.


What will happen if my first recharge in month 1 is greater than N1000?

If your first recharge in Month 1 is greater than N1000, you will receive the 2000% bonus on N1000 and the excess will be credited to your main account.

Example, if the amount recharged is N1500, you will receive 2000% on N1000 and the excess of N500 will be credited to your main account.


What will happen if my first recharge in month 2 and 3 is greater than N100?

If your first recharge in Month 2 and 3 are greater than N100, you will receive the 2000% bonus on N100 and the excess will be credited to your main account.

Example, if the amount recharged is N1500, you will receive 2000% on N100 and the excess of N1400 will be credited to your main account.


When am I qualified to enjoy Month 2 and 3 offer?

You will be able to enjoy Month 2 offer 30 days after recharging in Month 1 and Month 3 after recharging in Month 2.


Will I be able to transfer the 2000% bonus received?

No, you will NOT be able to transfer the bonus.


Will I get the 2000% bonus when I receive airtime via Share N’ Sell?

No, you will NOT be able to receive the 2000% bonus when you receive airtime via Share N sell. You can ONLY receive the bonus via the approved recharge channels.


I am a returning customer on the New Betatalk plan, will I enjoy both the 2000% bonus and my BetaTalk bonus on the same recharge amount?

No, you will ONLY receive the 2000% bonus on your first recharge in the month. However, subsequent recharges in the same month will reward you with the 150% or 250% bonus where applicable.


Will I be able to enjoy the offer after 3 months?

After the third month, you will stop enjoying the 2000% bonus on your recharges BUT you will continue to enjoy the applicable bonus on your tariff plan.


What can I use the bonus for?

You will be able to use 500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for data.


Can I use the bonus for International Calls?

No, you will NOT be able to use the bonus for International calls. All your International calls will be charged from your main account and at standard international rate.


What is the validity of the 2000% bonus?

The bonus validity depends on the amount recharged and the month of recharge.

Please refer to the table below:

Table 1

  1st Month 2nd Month 3rd Month
Offer 2000% bonus on recharges between N100 - N1000. 2000% bonus on recharge of N100 ONLY 2000% bonus on recharge of N100 ONLY
Validity N100 - N500  15 days N501-N1000  30 days 15 days 15 days

Note: After expiry, all unused bonus will clear on the day of expiry.


Will I receive any bonus if I enjoyed the bonus in month 1, did not recharge in Month 2 & 3 but then recharged in month 4?

No, you will not receive the bonus. You are required to recharge once every month to enjoy the bonus every month for the next 3 months.


Will I receive any bonus if I enjoyed the bonus in month 1, did not recharge in Month 2 but then recharged in month 3?

Yes, you will receive the bonus for month 3 but if you recharge again in month 4, you will not receive the 2000% bonus but only your tariff plan bonus if applicable.


Will I be able to enjoy the bonus on any recharge amount?

No, you will ONLY enjoy the bonus if your recharge amount is within the specified amount for each month.

For month 1, you can only receive the bonus if your recharge is between N100 to N1000.

For month 2 and 3, you can only receive the bonus if you recharge with N100 ONLY.


Will I be able to enjoy the 2000% bonus if I migrate out of my current tariff plan to another tariff plan before the end of the third month?

Yes, you will still be able to enjoy the 2000% bonus on recharge even if you migrate out of your current plan to any other tariff plan before the end of the third month.


How can I check my bonus balance?

You can check your bonus account by dialling *559*65#.


How much will I be charged for calls and SMS from my main and bonus accounts?

Your calls/SMS from main and bonus accounts will be charged as follows:

Table 2

  Main Account Dedicated Account
National Calls At the default tariff plan rate 80k/sec (N48/min
National SMS At the default tariff plan rate N4/SMS capped at 75 SMS weekly
Data At the default tariff plan rate N5/MB
International Calls Standard International rat N/
International SMS Standard International rat N/

Which account depletes first, my main account or 2000% bonus account?

You will be charged in this order:

National calls/SMS and data will be charged from Welcome Back bonus account -> other bonus accounts-> Xtratime account -> Main account.


How do I subscribe to Welcome Back Special Data plans?

To subscribe to Welcome Back special data plans, simply dial the USSD code, *131*65#. This will display the available Welcome Back special data plans and you will be able to select data plan of your choice.


Can I subscribe to the special data bundle plans through SMS?

Yes, you can. Simply send the keyword of your preferred Welcome back special data plan to 131. See table 3 below for full list of MTN’s Welcome back special data bundle plans with the activation keyword for the different plans. See table below 3.


What are the different MTN Welcome Back special data plans?

They are 3 days, 7 days, and 30 days. See table 3 below.


Will my Welcome Back special data bundle roll over my unused data?

Yes, you will be able to roll over any unused Welcome Back special data bundle as long as you buy another bundle before the current bundle expires or within the rollover period as long as you are eligible for the offer.


Will my Welcome Back special data bundle autorenew?

No, your Welcome Back special data bundle will not autorenew. After your bundle expires, you will be required to buy another data bundle.


Will I still be able to subscribe for MTN data bundle plan?

Yes, you will be able to subscribe to any MTN data bundle plan and enjoy all benefits of the bundle you activated.


How do I check my MTN Welcome Back special data balance?

To check your Welcome Back special data balance, simply dial *131*65#, then select balance option. You can also dial *131*4# on your mobile phone.


Can I purchase multiple MTN Welcome Back special data bundle?

Yes, you can activate multiple Welcome Back special data plans, but each data bundle purchased will have its own unique expiry dates.


What happens if I exhaust my Welcome Back special data bundle before the renewal date?

As soon as you exhaust your Special data bundle before the expiry date, your data access would be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:

  • Buy another Welcome Back special data plan by dialing *131*65#
  • Buy MTN data plan by dialing *131*1#
  • Borrow data by dialing *606#
  • Opt-in for Pay-As-You-Go browsing by dialing *131*200# to continue browsing from your airtime @N3/MB.

Will I be able to enjoy 100% device data bonus on my new device if I activate any of the Welcome Back special data bundle?

No, you will only enjoy the 100% device offer if you purchase the normal MTN data bundle plan.


I am currently enjoying the old Welcome Back Offer, will I be able to subscribe to these new Welcome Back special data bundles?

No, only new customers that are eligible for Welcome Back Offer will be able to activate any of the Welcome Back special data bundles.


How long will I enjoy the Welcome Back special data bundles?

You will be able to enjoy the Welcome Back special data bundles for 90days ONLY.

Table 3: MTN Welcome Back Special Data Plans

Bundle Plan Price (N) Validity Period Activation
(SMS to 131)
Activation
(USSD)
250MB 100 3 days WBD1 *131*65*1#
1GB 200 7 days WBD2 *131*65*2#
4GB 1000 30 days WBD3 *131*65*3#

First Month Scenarios
  WELCOME BACK (Eligible Tariff plans) 2000% Old BETATALK (200% bonus) New BETATALK (250% bonus) Startpack
(500% bonus)
Old TruTalk
(100% bonus)
New TruTalk
(150% bonus)
First Recharge (100 - 1000) 2000% Bonus only - - - - -
First Recharge (>N1000 ) 2000% Bonus on N1000 only - - - - -
First Recharge (<N100 ) NO EXCEPT Bonus plans NO 150% Bonus on recharged value NO 100% Bonus on recharged value 150% Bonus on recharged value
Subsequent Recharge within the month (>N100) NO EXCEPT Bonus plans 200% Bonus on recharge value 250% Bonus on recharge value 500% Bonus on recharge value 100% Bonus on recharge value 150% Bonus on recharge value
Subsequent Recharge within the month (<N100) NO EXCEPT Bonus plans NO 150% Bonus on recharge value NO 100% Bonus on recharge value 150% Bonus on recharge value
  Second and Month Scenarios
  WELCOME BACK (All Tariff plans) 2000% Old BETATALK (200% bonus) New BETATALK (250% bonus) Startpack
(500% bonus)
Old TruTalk
(100% bonus)
New TruTalk
(150% bonus)
First Recharge (100) 2000% Bonus only - - - - -
First Recharge (>N100 ) 2000% Bonus on N100 only - - - - -
First Recharge (<N100 ) NO EXCEPT Bonus plans NO 150% Bonus on recharged value NO 100% Bonus on recharge value 150% Bonus on recharge value
Subsequent Recharge within the month (>N100) NO EXCEPT Bonus plans 200% Bonus on recharge value 250% Bonus on recharge value 500% Bonus on recharge value 100% Bonus on recharge value 150% Bonus on recharge value
Subsequent Recharge within the (<N100) NO EXCEPT Bonus plans NO 150% Bonus on recharge value NO 100% Bonus on recharge value 150% Bonus on recharge value