MTN XtraSpecial Postpaid FAQs

Q: What is MTN XtraSpecial Postpaid?
A. MTN XtraSpecial Postpaid is a special tariff plan that allows you enjoy a FLAT rate of 15 kobo per second for MTN-to-MTN calls, MTN-to-Other networks and to 18 selected international destinations from the very first second.
MTN XtraSpecial Postpaid tariff plan does not attract a daily or monthly subscription or access fee.
Q. Do I need to migrate to MTN XtraSpecial Postpaid to enjoy the flat rate call?
If you are currently a Postpaid customer, you will automatically start enjoying the flat rate But if you are a Prepaid customer, you will need to visit any of our service centres to migrate to MTN XtraSpecial Postpaid tariff plan.
Q. How do I migrate to XtraSpecial Postpaid for Consumer postpaid?
To migrate to MTN XtraSpecial Postpaid, you will need to visit any MTN Service Centre or Connect Store nationwide and do the following:
  • Fill and sign off a Subscriber Agreement Form
  • Present your valid international passport, driver's license or national ID card
  • 2 Passport Photograph
  • Fill a bank confirmation form
  • Fill a Credit Consent Form
  • Provide a copy of a recent utility bill. This could be electricity, water, waste disposal or telephone bill.
  • Undergo a Credit Rating
Q. What will I enjoy on MTN XtraSpecial Postpaid?
You will enjoy all the following benefits when you are on MTN XtraSpecial Postpaid tariff plan;
  • Flat rate of 15 kobo/second for calls ACROSS ALL local Networks, MTN-to-MTN calls and MTN-to-Other networks call.
  • Flat rate of 15 kobo/second for calls to 18 selected International Destinations.
  • Plus other exciting products and services.
Q. Will I be charged an access fee to enjoy the flat rate?
No, you will not be charged any access fee to enjoy the flat rate.
Q. What are the eligible 18 destination countries that I can call at 15k/sec?

The eligible 18 countries are listed below:

  • Canada
  • China
  • Cyprus
  • Denmark
  • Germany
  • Hong Kong
  • India
  • Ireland
  • Israel
  • Luxembourg
  • Malaysia
  • Malta
  • Romania
  • South Africa
  • South Korea
  • Sweden
  • United Kingdom
  • United State
Q. Will I be required to register the destinations?
No, you will NOT be required to register any destination to call it at 15k/sec.
Q. Will I be able to view the eligible destinations?
Yes, you will be able to view eligible destinations by dialling *408*2#
Q. Will I be able to enjoy the flat call rate to the selected destinations, if I migrate to any prepaid tariff plan?
You can still enjoy the same flat call rate of 15k/sec to the selected international destinations only if you migrate to XtraSpecial Prepaid plan BUT if you migrate to any other Prepaid tariff plan, your calls to these 18 selected destinations will be charged at the standard international rate.
Q. Summary of XtraSpecial Postpaid Plan
The breakdown of MTN XtraSpecial Postpaid tariff can be seen in the table below:

 MTN XtraSpecial Postpaid

 
Voice
MTN-to-MTN 15k/sec
MTN-to-Other Network 15k/sec
MTN-to-18 destinations 15k/sec
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